Colchester Borough Council has launched a Customer Service Survey to understand why residents access Council Services in the way that they do. From 11th July the Council begun to gather customer feedback to ensure it is providing the right services at the right location. Customers visiting the Customer Service Centre, High Street will be asked to take the opportunity to have their say, by participating in the survey and shaping the future delivery of Council services. The Customer Service Survey asks:
- Why customers prefer to visit their office rather than use the phone or email and
- Where they have travelled from and what mode of travel they use when they come into town to visit CBC.
- Whether they would prefer to access Council Services within their local community from locations such as library or Parish Council premises.
Cllr Beverley Oxford, Portfolio Holder for Customers, said: “The Council is committed to providing excellent customer service to residents and the business community, and wants to future proof its services so that we can ensure we are providing customer service in a format and location that meets our customers changing needs. “Residents’ views are very important in helping us to shape the future of Council services. Complete our customer survey and communicate your priorities and needs to the Council.”
Customers can also complete the survey online at www.colchester.gov.uk/customersurvey until 2 September 2011. Following the 2 September we will collate and consider responses as part of the first stage of the Council’s customer services consultation.
