Something to say about NHS Care?
The Care Quality Commission (CQC) is the independent regulator of all health and social care in England. They have powers to register, monitor and inspect all health & care services and, in September, they are visiting Colchester to find out what you have to say about local services, in particular those provided by the Colchester Hospital University NHS Foundation Trust. Taking place on Monday 7th September between 6pm – 7:30pm, at Colchester Town Hall (in the Grand Jury & West Committee rooms), you are invited to meet with the CQC’s inspectors and share your experiences with them. Of course, if you can’t wait until then, you are able to share your experiences anonymously at any time by contacting the CQC on:
- e: [email protected],
- t: 03000 16161,
- w: www.cqc.org.uk.
The CQC’s inspection method when reviewing a hospital or other service is focussed around 5 key questions:
- Are they safe? Are you protected from abuse and avoidable harm?
- Are they effective? Do they provide your care, treatment and support achieving good outcomes, helping you to maintain quality of life and based on the best available evidence?
- Are they caring? Do staff involve and treat you with compassion, kindness, dignity and respect.
- Are they responsive to people’s needs? Are services organised so that they meet your needs?
- Are they well-led? Does the leadership, management and governance of the organisation make sure it’s providing high-quality care that’s based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture?
